FAQs
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below you'll find answers to the most common questions about our handmade oil painting services. If you have additional inquiries, feel free to contact us directly.
General Questions
Q: What types of oil paintings do you offer? A: We offer a wide variety of handmade oil paintings suitable for homes, restaurants, rentals, and more. Our collections include landscapes, portraits, abstracts, still life, and custom designs tailored to your needs.
Q: Are all your paintings handmade? A: Yes, every painting is 100% handmade by skilled artists using high-quality oil paints and canvases.
Q: Can I see samples of your work? A: Absolutely! Browse our online gallery to view examples of our past work. We also showcase customer testimonials and photos of their spaces featuring our artwork.
Custom Orders
Q: Can I order a custom painting? A: Yes! We specialize in custom orders. Simply provide us with your preferred image, size, and style, and our artists will create a bespoke masterpiece for you.
Q: How long does it take to complete a custom painting? A: Completion time varies based on the complexity and size of the piece. Typically, custom orders take 2-4 weeks.
Q: Can you replicate a famous artwork? A: Yes, we can create high-quality replicas of famous artworks. Please note that these are for personal enjoyment and not for resale.
Q: What if I’m not satisfied with my custom painting? A: Your satisfaction is our priority. We offer a revision process to ensure your painting meets your expectations. Please review our refund and revision policies for more details.
Ordering and Payment
Q: How do I place an order? A: You can place an order directly through our website. For custom orders, fill out the custom request form, and we’ll guide you through the process.
Q: What payment methods do you accept? A: We accept major credit cards, PayPal, and other secure online payment methods.
Q: Do you require a deposit for custom orders? A: Yes, a 50% deposit is required to begin work on custom paintings. The balance is due upon completion before shipping.
Shipping and Delivery
Q: Do you ship internationally? A: Yes, we ship worldwide! Shipping costs and delivery times vary based on your location.
Q: How are the paintings packaged? A: Each painting is carefully packaged in protective materials to ensure it arrives in perfect condition.
Q: Can I track my order? A: Yes, once your order is shipped, you will receive a tracking number to monitor its progress.
Q: What if my painting arrives damaged? A: If your painting is damaged during transit, please contact us within 48 hours of delivery with photos of the damage. We’ll arrange for a replacement or repair.
Maintenance and Care
Q: How do I care for my oil painting? A: Keep your painting away from direct sunlight, moisture, and extreme temperatures. Dust gently with a soft, dry cloth as needed.
Q: Can I frame my painting? A: Yes, all our paintings are suitable for framing. We also offer framing services for an additional fee.
Q: How long will an oil painting last? A: With proper care, oil paintings can last for generations, maintaining their vibrancy and beauty.
Returns and Refunds
Q: What is your return policy? A: We accept returns on non-custom orders within 14 days of delivery. The painting must be returned in its original condition. Custom orders are non-refundable.
Q: How do I initiate a return? A: Contact our customer service team to initiate the return process. We’ll provide instructions for returning the painting.
Contact Us
Q: How can I reach you if I have more questions? A: You can contact us via email, phone, or the contact form on our website. We’re here to help and look forward to assisting you!